Why am I paying for your wrongs?

Called the call centre to find out why my payment was over by R202.09 and I'm told I was charged reconnecting fee for unsuccessful debit order that you debited on the 24th, you know very well that I get paid on the 25th of the month so I dont understand why you need to debit before the time and charge me for something that's even not my fault. The way I see it this is just a money making seem, because when I start asking questions I get told ''It's our policy'' So is it your policy to reap us out of our hard earned money?

Your policy should be able to take into account that not all companies will pay employees early if salary date is on a saturday. I can only begin to image how many other people get ********** like this every other month.