WHY AM I NOT VALIDATED FOR AN ACCOUNT I HAVE HAD FOR ALMOST 4 YEARS?

Dear Telkom

My online portal says it cannot validate me as a contact. Yet I am responsible for the account and I am the one who opened it. I went to my nearest telkom which is 45min away in the next town. I explained and they told me I should follow the proper online registration steps and gave me a piece of paper and it still did not fix my problem. I cannot go to town as often as I please and I have been trying to cancel my account for 2 months now. This is wasting my money more so because I no longer live on the property.

I have so many emails from you and every time I reply you guys just send me the same reply. So please, can someone help me cancel this account. It is affecting my credit score as well.