Why am I not surprised?

Oh my gosh, is their no end to the Telkom rabbit hole of bad service, no wait... there is NO service. I app**** a week ago to get my line moved. They promise that if you complete the on-line application they will contact you within 2 days. Well, i'ts a week later and no contact. What a surprise. I can't get hold of them on the phone, in-store they just tell me to phone, I even try and chat online but the "wait for the next available agent" seems to be a "wait for the 2nd coming".