WHY AM I DEAD- TELKOM

after days of struggling trying to get a hold of Telkom with no success i am hoping you can help. I have tried emailing, phoning and Facebook with no success. Telkom for some other reason have decided to declare me decease with is causing some problems with my accounts. As I understand there is a process to declare someone dead for example a death certificate. If I am dead can Telkom please forward my death certificate, because according to Home affairs I am very much alive. The path has let me form MTN to XDS (a credit bureau company) to Telkom who informed XDS that I am deceased in June 2020. Please help. Thanks Wayne