Who's taking the blame???

Can Telkom and Capitec bank stop playing tennis with their clients? Capitec must just stop selling Telkom airtime and data all together. Capitec deducted money from my account twice after a purchase and never sent what was purchased (Telkom airtime and data). I was told to request an itemized billing from Telkom, I called twice and was promised one. I still haven't received anything. I am struggling with a purchase that was done on the 16th of December 2020. I'm just exhausted.