Who's creating the Bills?

My experience was all well until some called to put me onto fibre "free of charge". Today my bill is extremely large.

Imagine applying for something only to find you have an additional Telkom account number against your name you have no knowledge of.

The call center agent says "send me an email and include my manager. He will be quick and have it sorted because we see the problem on our side."

Still no reply...

I just need my bill corrected and kindly have the unknow account removed from my name.

Stop complicating people's lives and start offering the proper service we pay for.

Regards