Whole month Without a landline or internet!!

I have phoned telkom numerous times regarding my line and internet not working since 31 Oct 2017 and still no feedback has been given to me. How the hell is this possible that it takes telkom a month to sort out my problem!!!!! Why must i pay my full account if you dont provide a service??????? I have had no internet for the whols of November so as God is my witness is will not a **** pay my full account! I have been a customer of telkom for only 3 months and already your service is up to ****. Most pathetic service provider i have ever used!!!!!!!!!!! Why dont you close your doors because you are a big fat ZERO on a contract!!!!!!! I ****ing demand answer immediatly as you can ever phone a customer.

Telkom SA: Dear Customer, Fault 124CTK121117 for Service ID ********** 295. Your fault is in hand with our technical repair division. Please do not reply to this SMS. Telkom