Whole area has same line issue ... weeks ongoing!

I logged a call regarding my pathetic line speed. I was told that Telkom would \endeavour"to resolve this in 8 days. This is still not the case. When I follow up the automated answering system explains that my number is linked to a general issue in my area. The agents I speak to have no updates to give me. One told me that Telkom are busy testing the lines. What exactly does that entail? 8 days of brutal 24-hour shift troubleshooting?<br> <br> If you guys know this is a general issue"