Who said Telkom makes it easy?

<p>To anyone that is thinking of taking out a contract with Telkom, please reconsider. </p> <p> </p> <p>I recently took out a contract with them and had a Huawei P8 lite. I was quite satisfied with the phone, went through a few months of the contract when my Sister's phone packed up. I went into the Vangate Mall branch and they were so generous to say I could upgrade with no extra costs, the package I choose will be the only thing I'll be billed for and that I would continue to pay insurance on the P8 life until I call finrite and change it for my new iPhone . </p> <p> </p> <p>Two months later .</p> <p> </p> <p>i check my invoice because someone doesn't look right and find a migration penalty that I was clearly told I would not get charged.</p> <p> </p> <p>so second month into the contract I log a case, which was logged incorrectly with inaccurate notes, and don't hear anything back. I decided to continue paying my bill.</p> <p> </p> <p>5th month (April) into the contract and still no response, I call into the Telkom customer service while in store at the Vangate Mall branch and this time they open a new case for me. The case was then closed without giving me feedback or leaving any details in the case itself. Telkom's advisors then reopen it. (In this period I inform them I will be withholding the funds until my issue has been resolved. (Which I do)</p> <p> </p> <p>Towards the end of April I receive a text from them after a missed call from Telkom, which rang for 5 seconds and then just ended suddenly, stating the migration penalty is for my previous phone and I would continue paying it until that contract was due to run out.</p> <p> </p> <p>At this point I'm completely fed up and say okay even though this is precisely what I was promised again (extra charges), I allow the payment through on 26th and speak with their collections team on the same day. The collection team confirms they've received the payment and assure me a timescale of 24-72hours for my lines to resume.</p> <p> </p> <p>this does not happen.</p> <p> </p> <p>i then call back in and get told that it takes 7-14 working days for the payment to reflect on their systems and my line will not be reconnected until then. Absolutely no alternatives from the advisors until one suggests that I email the back office to send proof (I am still waiting to receive this information as they have my correct email to send that info to) and they would allocate my payment quicker as they would have proof. </p> <p> </p> <p>Ultimately all I wanted was for them to resolve an issue I had, they ended being useless to the point that I wanted to open up an education institution for them and my issue has been tramped flat by the back office (migration penalty issue) and the sim has not been reconnected.</p> <p> </p> <p>Taking into account the countless failed manager callbacks, dropped calls while speaking to advisors, astronomical gold times and failed promises into account. I would NOT recommend Telkom to anyone. </p> <p> </p> <p>This is is not great customer service , let alone great customer service. I feel abused as a customer and can only scratch the surface of the inconvenience this has caused me. I, as a customer, am +-R2500 less in my bank account with no service to show for this deduction. </p> <p> </p> <p>Once again if if you consider Telkom, please look elsewhere , they really know how to **** the trust.</p>