Who Runs The Billing Department at Telkom? Time for a Change Please

I’m not sure who does the billing at Telkom but it is seriously problematic. According to Telkom I owe them R4654.69.

My line was disconnected last month because over ‘over expenditure’ when I have a R1 credit limit set on my phone. On the 22nd July my account was suspended despite June and July’s debit orders going off. On the 31st July I owed R2225.99 and the debit order went off. The app asked me to pay R2225.99 which I did with a card transaction on the 26th July which STILL does not reflect on my account. I called through and was told I should have only paid R200 or so. The app didn’t say this. On the 08/08 I rejected the debit order as I had paid R2225.99 and now there was another debit order coming off at the end of the month despite me having paid. I should be being debited at the end of September but instead I’ve received an email saying my account is about to be suspended and that I owe R4452? It makes zero sense. This next debit is due end of September. The amount of R4452 is incorrect. This billing needs to be rectified and the amount I paid via my card needs to reflect. Please sort this out immediately.