WHO KNOWS WHATS GOING ON IN TELKOM'S ACCOUNT DEPARTMENT ???

2 months ago, telkom sent me a message to say that my account is in arrears and I need to make payment urgenlty, I then payed my account, just to realise that I made 2 payments in the same month. So last month my account was on "0" beccause of the 2 payments. I then decided to pay a little extra so that my account can be less this month. I just went onto my portal and now my account is through the roof. I owe them for 2 months now. Every single month I have querries with my account.