Who knows how to cancel a Telkom mobile contract?

<p>about 2 weeks ago I emailed my cancellation form along with my ID to ********** however this email does provide a auto response so one cannot confirm if it has been received or not. I have received calls from numerous call center agents asking if I would like to renew my contract which I have declined and they told me that they can't log a cancellation for me. I have also called the call center to follow up on cancellation which the lady couldn't confirm but assured me that it will be cancelled within the turn around time. Reading all the reviews I don't trust that it will be and I can't sit around waiting for someone to contact me. I would like my contract to be cancelled. Please get someone to call me asap</p>