Who knew number porting could was so impossible...

I have been trying to port a cell phone number from a Telkom Mobile prepaid sim to a contract sim for two weeks now. I have been to the store on three separate occasions and spent a cumulative ~4 hours on the phone with call center agents (On one call, the call centre agent said that they were going to call their manager to assist, placed me on hold for 15 minutes and then put the phone down on me!). Guidance is that the port should take between 24 and 72 hours, it has now been 336 hours. I have been trying to get in touch with someone who can actually make this port happen but staff refuse to cc me on email correspondence (as it is contrary to company policy) and cannot provide me with the contact details of someone who can assist. So I am basically back where I was two weeks ago, left in the dark as to what is actually being done to assist me and paying for a service that I cannot use. Please, please, please can someone who actually has the ability to do something about this sort it out?