Who is to blame and who will fix this issue?

<p>This will be the second time I post a complaint about the same issue. In December of 2015 I switched ADSL service providers from Telkom to Mweb. I carried out the procedures as was explained to me by both service providers, in order to cancel my Telkom ADSL contract and move to the new Mweb contract. However, six months later I was still paying the full ADSL package fees with Telkom of +- R560, when I should have only been paying +-R220 rand for line usage and line ADSL capabilities (which is what the *********** branch service people told me I should be paying). At that point, no contact with the Telkom service centre or local branch could assist in rectifying the issue, it was then that I posted the first complaint on Hello peter.</p> <p> </p> <p>I was then assured by Telkom that the issue would be rectified. Like a fool I decided to trust somebody else to do their job, and because I was busy with post graduate studies, and understandably very busy, I neglected to follow up on the issue or monitor my bank transactions. Two weeks ago, I was contacted by the Telkom call centre to upgrade my ADSL contract! I was shocked to find out that the issue had still not been rectified!</p> <p> </p> <p>This morning I went to the local Telkom branch to find out what was going on, after waiting 15min past their indicated opening time for them to open, I was helped by a very rude lady stating that this transfer should have been handled by Mweb and that I should have been placed in something she called a holding pool to be transferred, this was not what they told me when I did my original service provider transfer.</p> <p> </p> <p>The question I have is why when I did everything I was asked to do am I still paying the full Telkom ADSL contract fees instead of the line usage and ADSL capabilities fees as indicated above? One would think that this is not the first time this kind of transfer had to be done by them? Then why was I given the incorrect information to start with? Finally, will I be refunded the balance of the fees that I have been paying Telkom for a contract that I was not using and according to their instructions had cancelled? Or if the mistake was mine and I will not be refunded please explain to me why? But first and foremost, please wake up! Do your jobs and rectify the issue please!</p> <p> </p> <p>Until such time as the issue is rectified, I will be re-posting this complaint every month, this is because the last complaint was removed by Telkom on the assurance that the matter would be rectified.</p>