Who is going to reimburse me?

Hi, <br> <br> I went to the store as I was told by the call centre to get the new sim register red. <br> Which was done, only to find out that was not meant to happened and a sim swap was meant to be done and there is no undoing what has been done<br> <br> I called the call centre yet again and was told that I will not have to pay the R35.00 for a sim swap @ the store as it was a fault by Telkom providing me the wrong info, so yesterday I go to the store - and guess what - I have to pay R 35 for a new sim and the sim swap......<br> <br> Who is going to reimburse me?<br> <br> I would like someone to please call me back ASAP.