Who do I report Telkom to.

Telkom took a debit order 2 days ago. They have now suspended my services saying that the collect lion company did not Send my funds. I have been told it takes 10 to 14 days for them to activate it. Yet I am working from home. Someone please tell me how to get help with this 🤬. It's really affecting my work. I have heard people complain about. But now this is the worst.