White collar *******

We cancelled our fibre line with Telkom on 19 September 2017 and received the automated reply which stated that it will be attended to in 21 business days. No action was taken by Telkom and our account was still debited for several months. We eventually stopped the debit order at the bank and all Telkom did was change the reference number so the debit order could still go off Each of the 20 odd call center personnel and supervisors I spoke to promised that it will be sorted out and still to this day nobody had done anything. We are owed in excess of a R2000.