Where to start with Telkom

After many attempts with Telkom to find out about upgrading my package i have decided to cancel my contract with Telkom. The Call center is useless. i spoke to about 6 different agents and every time the sortie about there packages change. So if your call center don't even know your own Product, How can i make an informed decision. I really think it is terrible service and as a client i don't want to be part of this company.

I have sent in my cancellation request 13/09/2017 till today 09/10/2017 i have not heard a word from this wonderful company. every time i call the call center (that handels everything) i get told no one can help me. AND Telkom does not have a cancellations or retention department.

Can someone please tel me what is going on with my cancellation of my home LTE contract as i have two contracts with Telkom, i cant just cancel the one because both contracts go off the same payment. Why must both contracts go off of the same payment, isint that against the law?

if i dont hear a word from you before the end of October i WILL cancel the debit order and you will have to find a way to debit the other contract. with this useless system you guys have you leave me NO other choice.

Oh and by the way i know my contract is still not cancelled or looked at because today i received a call from your call center, they want to upgrade my contract for me, i then asked the guy what about my cancellation and he told me there is no cancellation form.

I really hope you guys can sort this hiccup out.