where to now!!!

<p>My contract expired end of March 2016.I went into the store to cancel my contract in advanced. About a week or so later an agent phoned me regarding an upgrade.I informed him I cancelled the contract but if I wish to cancel the "cancellation" I will contact Telkom. On the 6th of March I received a sms that the case is closed. In my mind the cancellation was done and that my contract will only run to end March. Unfortunately I did not check my bank statement.To my surprise they phoned me again in May or early June re an upgrade. I told them I'm not a client anymore. I was told my account is still active. I phoned them and was promised they will look into the matter. Again on the 15th June they deducted.I went into the store on the 25th June. The agent send an email(to who will know where). I phoned almost weekly. Again a deduction on the 15th July. A total of r1000 by now. I am frustrated because when you phone customer care it ends there. Telkom refuse to acknowledge the cancellation in February of which I have a copy of the cancellation form submitted. </p>