Where to give you my money??

Hi, I ordered a new business line and was sent an e-mail with the group number, system number, payment code and control code by Kyle Rooplall - a Business Service Consultant. I was to take the email to the local Telkom office or POst Office to pay the deposit so they can process the order. I went to the Post Office as our local Telkom Office closed a couple of weeks back. The post office could not process the payment on the codes that he supp****. I then asked him where and how to do the deposit payment, he once again referred me to the Telkom Office. When I explained again that we do not have one, in fact the closest would be 180km's away, he never came back to me - even after numerous queries. When I phone the call centre, I get the same response. I need to place and order, and give you my money, but you are making it impossible for me!!!