Where shall my help come from??

It seems like this is the only way to get a useful response from service providers...I however doubt that Telkom cares at all that customers are dissatisfied.<br> <br> For the past two months Telkom decided to give me 11 gig overall in addition to my 1 gig per month on the Smartplan 100. Then they charged me for it and took the full payment last month, whilst I awaited the correction of the error. Their customer service confirmed that their system does not reflect that I requested the data and that they cannot explain why it was given to me. I was advised not to use my device (the data) until it is reversed and the problem corrected, otherwise I will have to pay for what I have used. Well, we are coming to the end of the 2nd month and the initial error of 1 August 2015 have still not been corrected. So don't use the data or Telkom will charge you for it or use the data and Telkom will still charge you for it.<br> <br> No one can explain or help or direct me to someone that can help me. The call center agents confirmed that they are merely there to note my problem...so what am I left to think of this company? ***** from customers and fill their own pockets? Ref. no. ***6 & ***4...help pls!