Where's my R499.00 credit?

<p>Before finalizing my Telkom contract, I was told by the consultant they a R499.00 debit will first need to be debited from my account before the application can be approved "but not to worry ma'am you will be in a R499.00 credit", the funds were successfully debited and I received. </p> <p>I have now received my first statement and I understand pro-rated charges, but why is my R499.00 (that I paid) not showing on this account. I call Customer Services and spoke <strong>Nqobile </strong>who put me on hold 5 times to get an explanation - I don't think she knew what I was talking about. Then tells me to call Sales on 10213. Can someone please explain to me how much bill is sitting at R718.80 (prorated charges and month in advance), where is my R499.00 payment that I had made?? </p>