Where is this so called manager???

For six months, the Telkom technicians who pitch up here time and again to patch the lines back together due to building site on adjacent property, leave with the promise that their manager will come and review the situation so that the lines belonging to four properties can be rerouted, but it will need her approval and instruction.. I and many others have sat without adsl or voice connection for at least four out of six months. Where is she? Who is she? Who does this problem belong to? Who does she report to? No one will give me her name or her number. Lines down AGAIN now. And we still keep on paying. <br> Phone number *** if someone could be bothered to attend to this.