Where is the transparency

I initially signed up for a contract to commence in September and upon signing up, I repeatedly asked in the in-store consultant if I would need to pay Telkom monthly or if an amount would automatically be debited from my account monthly. The consultant ensured me that because I had given in my banking details, that the monthly fees would be automatically debited from my account.

TO DATE, I have not been debited once, and on top of that, Telkom reminds me once every 2 months to pay online or over their website. I have still not received any answers for 2 of the questions I have repeatedly asked 1) When will I be directly debited as I was promised? 2) Why does Telkom constantly mess up with debits and treat it's customers so unfairly? I now have to pay 2 months subscription charges at this time.

Pathetic service. No integrity. Thoroughly discontent.