WHERE IS THE TELKOM MANAGEMENT

am a Telkom account holder, account number ****, and was ill advised enough over the issues i already had with my WiFi contract to take a mobile contract with Telkom.

I opened the contract on the 2nd of June 2018 and had my sim card ported from MTN to Telkom (mobile number ***). On the 22nd of June Telkom debited R1871.65 from our account. Our uncapped subscription is only R654 so we reversed the debit and and paid in R1320 being our calculation for the WiFi and the mobile contract (though the mobile amount wasn't even due yet). We phoned in on the same day the 22nd and lodged a dispute reference number ********** 2 but to-date no one has given us any feedback on it.

We received the statement dated June 13, 2018 and on it for the mobile contract we had been charged from the month of May to July a total of R1520.19. After calling in to the call center and speaking to a number of agents Busi who promised me her manager also Busi would call me back but 4 days later she still hasn't called back, Nobuhle, Sipho, i eventually spoke to Lungi on Tuesday the 24th July, who was very helpful.

My services for both the mobile and the cell were disconnected on Monday the 23rd. Lungi saw the error on the statements that we were not supposed to have been charged for the month of May & June and that billing for the mobile contract was only supposed to start in July. We were also being charged R288 since May on the mobile for something called Home Uncapped 4mbps something i never signed for nor received as a service. She advised me that since back-office had closed she had sent them an email asking them to reconnect me as the error was obviously with the billing department. She said they would reconnect me Wednesday morning and to check around 9am since they opened at 8.

It is Friday today and my service is still not reconnected, i have phoned the client care and they keep telling me they have escalated the issue and i will get a call back but no-one has called.

I went online to try cancel the contract and it turns out that my mobile number is not even registered as a mobile account but a landline and when i try to cancel it wont allow me to because the account is suspended. I want to return the cell-phone and not have to deal with Telkom but i don't know what to do from here-on.

If i actually owed Telkom i would be fined with re-connection fees etc. What do i do in this case as Telkom owes us a refund and on top of it they have cancelled my service.

Please help, somebody, anybody as i am at my wits end.

Distraught