Where is the Technical Dept?

Reported a line fault on my ADSL a week ago. Escalated several times via both their online logging as well as the call centre - Have references from all over the place but still no technician has come out to try and resolve the problem - 1071CRK250515/ 693234<br> <br> This line is crucial for our business and no matter how many times you explain this to Telkom it appears their technicians are no where to be found. Except maybe round those little boxes on the side of the street where they like to set up their camp chairs and eat lunch.<br> There is absolutely no delay each month when they take my money so why should there be such a delay when I need them to fix their own equipment.