Where is the follow through?

My contract was due for upgrade. Wanted one of the Web specials but upon arriving with all required documents I was told to get a TV license as the deal came with a TV. Went to get that then went back only to then be told that a R3000 deposit was required for the TV. On a contract? This was never advertised anywhere on the website. I cancelled my contract. I then receive a call to ask why I was cancelling. After retelling the story I was told that Sales would contact me to discuss the offer. I never received the call. I then called back and was told that the Sales department would contact me. That was 2 weeks ago and I still have not received any calls. This is truly terrible after being promised twice that a simple call would be made. Not a great way to ensure future business from current loyal clients.