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SK
Sonica K

1 reviews | Active since Mar 2018

10 Mar 2018, 10:17

Where is Telkom

Logged a call on Monday. Tuesday it was escalated. Wednesday the technician was deployed. Thursday another technician phoned. Thursday, Friday and Saturday I had to phone to follow up on progress. My fault is still in an open status and not yet resolved. Can you please implement a follow up service and keep your customers up to date.

0
Replies (6)
Telkom
Telkom's reply02 Apr 2018, 13:38
Official

Good morning Sonica

Thank you for making contact with us

Please be assured that this matter has been escalated to the relevant department and feedback will follow.

Can we trouble you to please provide the affected number as well, this will help a great deal.

Your reference number is AI***


We apologise for any inconvenience caused.

Kind regards

Jawaad

Telkom Social Media Team

Best regards,

SK
Sonica K's update02 Apr 2018, 14:13
Reviewer Update
Good day. Landline number is ***. The Fault ref number is ***1. The fault is still open as it’s currently at the cabling department since the 8th of March 2018
SK
Sonica K's update17 Apr 2018, 17:33
Reviewer Update
Good day Telkom. This is another follow up on the call that was logged on the 5th of March 2018. Fault number***1. Landline ***. An sms has been send from “Openserve” stating a day or two. It’s been 6 weeks now. I still have to follow up as no one keeps me informed. How long can this take????????
SK
Sonica K's update17 Apr 2018, 17:33
Reviewer Update
Good day Telkom. This is another follow up on the call that was logged on the 5th of March 2018. Fault number***1. Landline ***. An sms has been send from “Openserve” stating a day or two. It’s been 6 weeks now. I still have to follow up as no one keeps me informed. How long can this take????????
SK
Sonica K's update29 Apr 2018, 20:53
Reviewer Update
Good day. This has now been 2 months! This is really the worst service ever!
SK
Sonica K's update29 Apr 2018, 20:53
Reviewer Update
Good day. This has now been 2 months! This is really the worst service ever!