Where is my upgrade order? 4 Months and counting..

Social Media ***<br> <br> Still no help from Telkom, 6 months and counting after promises.. Telkom phoned us that they are on their way to deliver the LTE modem package and that they would switch us from the R500 pm 15gig day and 15gig night surfer package (3 year deal, we are on it for 2 years already) to the 50gig day and 50gig night surfer deal without paying cancellation fees as we are upgrading. The first delivery, they were not able to find our adress...the other two times no one pitched but they said they are on their way..We do not have a ref nr (track order) and it was discussed telephonically. We first wanted to cancel since no one is helping us and the cancellation department were willing to help us 4 months ago and from there Telkom called and reasured us they are on it. 6 months later, nothing happened. No one one knows where our order is..and nothing is being done about the upgrade, again, after promises and calls from Telkom.<br>