WHERE IS MY TECHNICIAN TELKOM WHERE WHERE????

i am furious with Telkom. I logged a call for my ADSL/ROUTER line to be fixed. I was contacted by Marius 3 days later saying he was at my flat...REALLY..HOW CAN YOU JUST PITCH UP WITH NO ARRANGEMENT WITH THE CLIENT..Then he was supposed to pitch up at 5pm on thursday per arrangement but he did'nt. I spent 2 hours wasting FAULT ***..I know your a goverment parastatal and until there is some competition in the market place=it's coming believe me, you will unfortunately get away with shafting South Africans.<br> I WANT THIS RESOLVED ASAP. I need a technician to phone me arrange a good time FOR ME not for telkom to come and for them to DO THEIR JOB and FIX the technical issue be it the modem/line cabling etc..<br> VERY VERY ****ED OF CLIENT.