WHERE IS MY PHONE THAT I'M PAYING FOR!!

I've had problems from day 1 with Telkom Mobile. Went into Telkom store but they couldn't assist because I ordered the phone directly with Telkom Mobile online. It's been 5 weeks of me following up, calling, going into the store again, calling again. After 3 weeks they finally fetched my new faulty phone - then I had to follow up again. 18 days after they collected my faulty phone and I still have no answer.

I have had no correspondence since I followed up again on 2 December wrt my problem and where my new phone is or where my fixed phone is. I got a case number today but unfortunately they can't put me in contact with the person handling my case, the person who has not followed up with me.

I liked Telkom Mobile but now I understand why their average referral rating is 2 stars.

I am paying for a phone I don't have - I'm the one who must contact and follow up the whole time. Nobody is helping and sorting this out. I can't go to the Telkom Store because I did the order with Telkom Mobile directly online.

Then I request a statement to see why on earth the debit order didn't go through and the person who did the initial sale used details of my company where I was an employee in 2010 and then used a bank account number that's been closed since 2018. So now there's a debit order bounce on my account also and it's not my fault and I know for a fact that Telkom will not write back the debit order bounce fees which is over R200 usually. Why must I pay for your faults and pay for a phone I don't have.

YOU ARE AT FAULT and YOU should cancel my contract without further charges! I want confirmation of this!!!

I really believed in Telkom but I'm now with the masses who officially think your service stinks.

Mrs. Johanita Jordaan