Where is my phone and cancelation letter?

1. I called to cancel my contract the begging of the month to cancel my contract, no written communication has been received to confirm that. No data should be loaded for me next week and no funds should be debited from my account.

2. I ordered a new phone this month, only a debit order approval was received and no phone was delivered, or at least approved. Guys, you cannot run such a big company like a tuck shop, No!