WHERE IS MY PHONE???

I logged onto Telkom Shopping online and purchased a Samsung Tablet on contract. Few minutes later i get a call from the call centre to get my details etc.<br> I gave her all the details banking account number etc. Its been two weeks and no feedback as to where my phone is, wether its been approved or what the status is.<br> I called the call centre and hold on for no less than 30 minutes at a time and noone answers!!!<br> <br> Who do i contact as this was supposed to be a gift for my mother on Mothers day and clearly it wont be on time!! If i only knew i would have taken out a vodacom contract as i have had no issues with them before.