Where is my phone

<p>I took out a cellphone contract with Telkom Mobile in August 2014 for a Samsung Galaxy Tab 4 after a few short months I experienced a fault with my handset and as such in May 2015 I sent my device to the Telkom Mobile repair centre via the Telkom Mobile store in Kenilworth Centre Cape Town . I was advised that my device would be repaired and returned within 6 weeks however as of August 2016 my contract has expired and I have still not received my device . On numerous occasions I have gone back to the store and I have also called the Telkom Mobile call centre to try and track my device and have my matter resolved , however to no avail . I have requested to speak to numerous managers however Telkom Mobile staff continuously deny me my right to speak to a manager and simply promise me callbacks that never materialise . I am disgusted with the lack of ownership displayed by Telkom Mobile to resolve my query . Despite this I have always made my payments on time as I don't want a bad credit rating , I have finished my contract and went into a Telkom Mobile store in Adderley street , Cape Town CBD during the month of September only to find out that another payment is expected from me now as my contract was not cancelled as I requested . I hope that I may get some resolution from this and ultimately receive my phone which I am still waiting on . </p>