Where is my money?

On Friday, 10th of August 2018 I firstly STRUGGLED to even apply for a mobile contract... Once I eventually got through to someone who could assist me, we did the application and all went well. I specifically asked which phone was IN STOCK as to speed up the process, hey told me, I agreed, great. Monday comes, get an SMS saying they will be debiting my account with R199 and I must make sure it is available. Great (almost impressed by the process speed). Monday night, my account is debited with R199 - Awesome. Never again a word from Telkom. I decide the following Friday to ask them what the hold-up is, the response is "We are just waiting for stock" - Now, the reason I took the phone I did, was because it was "IN STOCK" so, I decide if this is how it is from the start, I will rather stick to vodacom, so I ask them to cancel and refund my amount. I am still waiting for my refund (and I can promise you, they expect money to be in my account for my landline debit order, which irronically is the same amount)... Now, as if the theft were not enough, I keep getting SMS's to say that the email the are trying to send to me regarding my NEW SERVICE, on my LANDLINE, is not going through to my email (WHICH IT IS) ... But I did not order anything else or ask for any products to be ADDED to my fixed line.. In fact, after my dad passed away I asked for the "weekend call bundle" or whatever it was called, to be cancelled. So now, not only does Telkom OWE ME R199.00.. They are spamming me via SMS about an email I AM GETTING for something I did not order. All the time in the world to worry about an email not going through (when it IS) but cannot respond to any of my emails regarding my refund or to any Facebook messages. Is this not theft?