WHERE IS MY INTERNET TELKOM!

It's now day 18 into the 21 days that I was told it could take to install internet in my apartment. I've heard nothing, other than a bill which seems to show that I'm being charged for a service that I'm not receiving. I went into a store yesterday to track my order, only to be told that the system was down. I've asked for online support, and for someone to call me back and have heard nothing - the system crashes every time. I called the call centre, and was transferred 5 times - each time to someone who couldn't help me - and was finally left on hold for 20 minutes before I hung up. I work full time, and need to be able to plan to be at home to let in the technician. I can only assume given that it's already half way through the week that I'm either going to be given very little notice, or the line isn't going to be installed at all. All I request is an update on my order. I've paid you R1500 already and don't believe that an update on my order (or to have the internet installed as paid for) is an unreasonable request. I haven't even started using the service and am already regretting the decision. If by the end of the day I don't hear back I'm cutting losses and changing provider