Where is my DSTV Explora?!

Since 28th January I've been waiting for someone from Telkom to organize a delivery day and time for my DSTV explora. Telkom keeps telling me to call their couriers, which I do, only to be told by them that they do not have my order and I must call Telkom back. I have been going back and forth between the two with promises on both sides that someone will call me back - big surprise, no one has called me back. This is so frustrating and highly inconvenient. I would like someone to call me to sort this out and I expect some compensation for the inconvenience.