Where is my device or money back!

I ordered a device last week and the contract was approved , they deducted the money the next day and I received an sms that i will be contacted with delivery information within 5 business days. I have not received an call or sms. They have failed to respond to my emails and their chat agents have not been helpful at all, they keep on referring me to contact a number that has a hold time longer than 10 mins. I want the device i ordered or my money back. You were quick to take the money but iv been waiting over a week for the device