AS
Alwyn S

1 reviews | Active since Aug 2009

16 Feb 2017, 17:45

Where is my data?

<p>Recently I had issues with Vodacom which made me decide to go over to Telkom Mobile. HUGE MISTAKE. At 14;19 my wife recharged my card with R150. At 14;29 I coverted the airtime and purchased 1G of data under data bundles for which R99 was deducted. I managed to get my ****le working at 15;26. At 16;09 I get a message telling me that my data bundle is depleted. How the heck can 1G of data disappear that quickly. I can understand if I was on Youtube, but all I did was go on Facebook as I usually do on my Vodacom account. I want my data back please. Now I'm wondering if it was such a great idea leaving Vodacom for Telkom. Luckily I'm prepaid and not locked into a contract. So don't say you were not warned. I'm just thankful I still have the Vodacom card and didn't throw it away</p>

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Replies (2)
Telkom
Telkom's reply17 Feb 2017, 09:52
Official

Hello ajs

This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.

Regards
Noleen
Telkom Social Media Team.

Best regards,

Telkom
Telkom's reply20 Feb 2017, 09:55
Official

Good Morning Alwyn,

We have validated your usage and all charges are accurate. Our records indicate no unusual data depletion.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

Best regards,