WHERE IS MY CELPHONE

my cellphone got damaged during the lockdown, I took out insurance wth my contract with Telkom. I tried to contact the insurance call centre a few times with no luck, on the 4th of may i finally got through to a lady, unfortunately I didn't take her name, I explained to her what had happened to by device and asked her how I can go about getting it repaired. the lady told me someone will call me back I got a bit annoyed seeing that I had been trying so long to get through, she promised someone would call me back the same day. NO ONE DID. On 5/05/2020 I decided to write an email to '***" NO RESPONSE . I than noticed that the Telkom sore in Somerset mall was opened and I decided to take the phone there. I told the guy who was assisting me that I could not get through to their insurance department. the phone was booked in and I was happy. few days later I got an sms saying that the device was out of warranty and was quoted at +-r3500. nothing was being said abt the insurance. I than called finrite again on 14/05, I got a lady I explained to her how I was not able to get through to them and ended up taking the device to a telkom store and she told me that they will be in contact with telkom. she didn't even take my ID which made me wonder... I asked for her name and surname she said its Priscila Ramaru. I than got another sms saying my quote was rejected and I had to pay an assessment fee of r189.75. I called finrite again on 19/05 and got a guy called Thepho, I feel he is the only agent that did his job out of all the agents that I was able to talk to. he advised that I get the device back from telkom and he would arrange for pickup at my house. the following day I asked for a day off from work and went to telkom Somerset mall, I was than told that the device is not there and that I had to pay the assessment fee 1st that wait for an sms informing me that the device was back wth them, I paid in R200 to the FNB acc number provided in the sms. I called finrite again to inform them that I could not get the device and ii would inform them once I have and they can collect it.

on Saturday 23/05 I went again to telkom to inform to followup. I was told that my payment would only reflect the following Monday and even then it would tke a few days for the device to get to the store and ince again I had to wait for an sms.

instead of getting an sms to pick up my device, on 08/06 I got another sms stating that my device had been booked with a different refence and I had to submit proof of purchase. I tried calling telkom customer care with no luck, all I got was v/prompts. I decided to call Finrite again on 09/06, I got a lady called Ntombi. I explained the story again to her she asked me to hold while she called the repair center. she got back saying she had organized for them to pick up the device from the repair center and that it should be with finrite latest by the next Friday and that I could just follow-up by Friday. I decided to call on Thursday just to check if there was really an arrangement made for pickup. I spoke to lady called Mikateko, to my surprise she told me there was no notes of the system for the device to be collected from the repair center. she than told me hold while she call the reapir center again. she came back saying she wasn't getting through t=and that she would send them an email and will call me back. indeed she called back later that saying she was still not getting throu and there was no response to her email. she advised that she would keep trying and would call me back again.

on Friday 12/06 I called finrite again to followup, I got a guy called Sphiwe who told me that they don't have my phone and that I should go and get the phone where I left it, I asked him than why did the other agaents tel me that they were arranging for the device to be collected and he told me he don't know, I asked to speak to a manager and he told me his manager was not available, he said he would send her an email to call me back, till today Selesa Moropane who he said is his manager has not called me back.

I went again to telkom on 16/06 and was told that the device had been booked in for repair by finrite, i was told to email finrite as the cal centre agaents would not be able to pick up that the device is booked by them. the guy, unfortunately didn't get his name howed me on his computer screen that it said finrite booked the device. e than told me to email them. i sent an email to *** and till now NO ONE HAS RESPONDED.

I have been going back an forth between telkom somerset and finrite for so long now. ALL I WANT TO KNOW IS WHERE IS MY CELLPHONE