Where is my airtime dissapearing to?

<p>In the month of July I have had people transfer R10 into my account on various occassions just so I can purchase the daily data bundle of R10 for 150MB. Everytime this is done telkom takes a fraction of my airtime. It happened the first time and I didn’t pay much attention figured its a system error. and 2 times after that and I would end up surfing with the actual airtime of which doesn’t last longer than the data. So yet again today R10 was transferred into my account I decided to call the call center seeing this is an ongoing thing. Telkom Mobile doesn’t have airtime advance because that would give a rather reasonable explanation as to where my money is going. The agent (Palesa from Joburg) told me the last time I was on the internet was the early hours of the morning and the transfer happened 10 minutes before I called her and advised there are no interactions after that transfer of which would make sense cause my mobile data was off anyway since there was no way I would go into the internet. Palesa advised she will log a case for me of which the TAT is 72 working hours I than asked what do I do in the meantime? Palesa couldn’t answer I asked for her team leader. who she said her name was Granny but when the team leader picked up it was now Sibongile. So my question to Sibongile was should I recharge right now how sure am I that TM won’t take my airtime again? She said she cannot give me that assurance yet she told me to recharge my account again and purchase the data bundle I want. I asked her to log a case for me since it isn’t the first incident but she plain refused saying the information hasn’t updated after the R10 that was transferred into my account, I told her nothing is going to reflect because I have not been active on my phone, when I couldn’t convert I called the call center. She told me to wait 24 hours for the system to reflect but I only waited 10 minutes for the system to reflect the R10 transferred this morning? So I call in tomorrow to report on an issue that happened today? meaning I shouldn’t use my phone for internet or recharges today so I can be able to report the issue tomorrow? Wow what a service.</p>