Where is My Airtime?

Good Day

I would like to lodge a complaint in regards to the Telkom Airtime that I bought from My cellphone banking.

On the 24th August 2019 around 05:45 Am I bought R30 airtime and it wasn't loaded, I bought another R10 later on and it was loaded. Then later on I bought R10 airtime then it was loaded. Then I again loaded another R10 airtime and it wasn't loaded again, I bought another R10 airtime then it was loaded in Total I bought R80 airtime but I only Managed to get R40 Airtime.

Then I called telkom to enquire about the missing airtime, then they opened a case, they requested me to provide them with proof that Money was deducted from my account, I did send them a screenshot from My Bank account Money App, I also called the Bank to provide me with a Bank Statement reflecting airtime purchases that I did on that Day then it was sent through to Telkom.

"Good day

As per our telephonic conversation please note the transaction timed out on our end , so you need to speak to the bank to either resubmit the transaction or refund you

Regards

Nothando T

Service Operation Centre"

I kept on following up with Telkom until they gave me their resolution saying that the fault was with Nedbank. They advised me to contact Nedbank to find out what happened to My Airtime.

I contacted the bank and another case was opened by the bank, this afternoon I got an SMS from the Bank, stating that Telkom confirmed with them that the airtime was loaded on My Cellphone.

I sent another email back to Telkom to please send me My airtime loadings Statement, No 1 has contacted me up to so Far.

I feel being abused by Telkom. I am wasting My Valuable Time, busy calling and explaining 1 thing over and over to different agents on their contact Centre & the Bank. I feel like I am being made a fool by being sent from pillar to post, when ever you call Telkom call Centre they will always say they are sorry, they are escalating the Matter to the senior personnel but nothing happens. A Mere R40 airtime case took more than 3 Weeks and it is still not resolved? How many clients who are experiencing such services and end up giving up for their cases being unresolved? Is this the other way of making money for their business?

Can someone please help me, because I am not gonna let a big company like Telkom Rob me My hard earned R40 just like that, worse part I am still wasting more Data sending this very same complaint to Icasa. Telkom needs to fix this ASAP.

Telkom Case : ***5 Nedbank Ref:(***0)

Communication made with both Telkom & Telkom is available upon request.

Kindest Regards

E. B Skosana