Where in the world am I?

Our Telkom bill was always late so last year I started requesting an sms balance. I asked so many times they started sending the balance by sms without being asked; until September that is. All my requests were ignored and I had to phone to get the balance. I then tried to register to view the bill on line. It kept telling me the account holder was “invalid”. So I phoned for help and was directed to the Telkom shop (Galleria mall). One of the bright sparks there told me it was because I wasn’t the account holder! Seriously? Obviously I put in the account holder’s details, not mine. I must phone 10210 and ask for internet support. So I phoned again but this time I was asked what account number I had entered… the one on the top right hand corner of last account(August) received. Ah, but wait, it turns out we were “migrated” to a new system and we had a new account number. Not only that but a new EFT reference number as well! Wouldn’t it have been a good Idea to tell the account holder this? Now after getting our bill online for 5 months we receive a posted statement. The problem is, a vital line of our address has been omitted; the name of our complex and the unit number. When faced with an array of post boxes, which one must the postman pick? I phoned Telkom today and spoke to Vuyokazi. She tells me she can’t a change the address as it is “automated”. But some-one must input the details, surely? They used Amanzimtoti twice so I suggested she take one out and put in the missing line. Bear in mind that up till August 2017 they had it correct. The problem is that our unit number and our street address number are the same; so I must change something! Our address is our address and from March 2014 to August 2017 they managed to get it right. I gave up after telling her that Telkom were the most useless people on the planet!