Where do I start

My problems with Telkom started as early as 2014. Where a instore agent failed to set up a debit order for my account. This caused me several in store visits countless Rand's and endless headaches. After my issue was resolved against my better judgement I took out a mobile phone contact on a closed line. Moving forward to August 2015 I am being debited way above the agreed amount. So I called the call centre after being transferred from department to department and spending an hour over the phone no solutions were found none of my questions were answered and I was instead told to be the problem for reporting the issue this late. I would like this matter to be handle urgently as I am now wanting to change internet and mobile providers