JS
Jason S

1 reviews | Active since Feb 2013

11 Mar 2015, 08:45

WHERE ARE YOUR TECHIES!!!!??????

Hi<br> <br> Please sort my line out.<br> <br> I have googled what the issue is.<br> <br> The problem is at the UMC ( Universal Modular Carrier ) box. Those green / blue Telkom boxes you see on the street. If the problem still persists then call Telkom and ask for a techie to come out & do a hard reset on your port. (Which what i have asked for two weeks now!!!!)<br> <br> ( The techie physically changes your port on the UMC ). It happens because these boxes get a lot of wear & tear. Lightning, electricity spikes, cobwebs inside etc (NEED THIS TO HAPPEN!!!!)<br> <br> Telkom cannot charge to manually change your port, & make sure you GO WITH the techie when he changes it. Some of these okes just drive off, have a smoke & come back saying, \ok

0
Replies (1)
Telkom
Telkom's reply11 Mar 2015, 10:06
Official
Hello need more speed,

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Fixed Line Department and feedback will follow.

Your social media reference number is SM95435.

We apologize for any inconvenience caused.

Regards,
WilliamLetwaba
Social Media Team

Best regards,