Where are your sales consultants?

<p>I am an existing Telkom customer and about 2 weeks ago I did an application for a iPhone 6S, after completing my application I was told a consultant will contact me - there's been no emails or calls from anyone at Telkom. I took to the live chat on the Telkom Website where I was told they cannot assist with Sales queries and that I need to call 10213, which I've been calling almost everyday for the past week, every day I call I get "where are experiencing high call volumes" anytime of the day, whether it be very early morning or afternoon, I am not having any joy. All I am looking for is for someone to call or email me saying "Miss so and so... your application has either been approved or its been declined" so that I know I need to go somewhere else. This is no way to treat customers let alone existing customers. I will appreciate feedback. Thanks.</p>