Where are the Telkom consultants????

What is wrong with Telkom????

I have sent numerous mails from 1st September requesting on debit order details to be change, not a single consultant has called me regarding this change. I have sent this request through 8 times this month, now it is at the end of the month they are going to debit the incorrect account and there wont be funds, and Telkom will call me immediately saying there is no funds and the going to suspend my account.

secondly where is their call center??? why is it that you cannot call their agents directly? you have to go through a million voice prompts and you query to not on the key prompts, you are suck and NO one can help you...

finally I spoke to a consultant regarding changing one of my contracts and i was told that it can definitely be done, as I wanted to take my current SIM ONLY contract and add on a phone to it which they said can be possible, I had confirmed all my details and given them a delivery address. I was called the next day only to be told it cant be done and I need to pay R800 to cancel my current SIM contract if I want that number ported to a new contract. like what the hell!!! I told the consultant to please call me back today as I had back to back meeting the whole and could not deal with that at the time as they could not call me after 4pm. half the day has gone by and no one has called me back.