Where are our account statements

I am responsible for monthly payment of various telephone accounts, statements are normally sent and received by email as the post office is dis-functional, however since January 2016 no accounts have been received from Telkom. Has this service been cancelled without advice to clients?? Why is there no email address for your accounts division where matters of this nature can easily be queried?? I know that one can down load statements over the net but it is unwieldy and does not give a clear itemised statement so that also is not an option. <br> I would be grateful to hear what the status is with regard to accounts. <br> Note, I have already cancelled my own telephone line last year after being left without service or connection for over a month and shall advise the parties involved that it may be better to find another service provider if we are not sent regular statements of account. Look forward to hearing.