When you pay and The accounts do their Job

I have for a about 8 Months done EFT payments on my 8ta Accounts before end of the month and suddenly out of the blue we start receiving sms's that our services will or have been suspended due to arrears, however with all proof of payments I contacted the call center, and so the fun starts, being transferred from pillar to post and finally ending up speaking to a supervisor I get told oh sorry for disconnecting you but your account is paid up but money has not been allocated, so it will take 3 days to get you back up and running, UHM hello this is not my error your accounts did not allocate payments, and then finally we got connected but some service on suspension, why I don't know, now again I received an sms after making payment again the same situation. I am so over service providers that is not providing a service. If my phone is disconnected in error again I will surely blow my lid, no one can assist and they pretending that they have contacted you when they have not. and you can't even get through to the contact centre