When you have time...

About a month ago I ordered fibre through Telkom through Vuma. About this time last month a lady gave me a call, I’m still waiting to be approved. Then on Friday I got an SMS that my order will be delivered, taking a day off to ensure I’m here to receive a delivery I receive the modem and tv box, nice. Then i phone Telkom again to ask them what do I do now, now they can’t help me I must phone Vuma. I phone Vuma and they can’t help me because according to them I don’t exist. I then phone Telkom again and now their servers are offline and the agent asks me to call them back after an hour or two. Now firstly, how do you deiver something and not confirm delivery or installation? Now Vumatel can only help me after I have an order number from telkom but telkom cant help me. How long must i wait?